Quick answer: Restart the game, then check your balance, your items queue, and where the item belongs (for example, Cards from Packs go to your Card Sets). Still missing? Check your receipt status (Paid, Pending, Canceled, or no receipt) below to see what to do next.
Bought something in Travel Town and can't find it? Start with the quick checks, then use your receipt to see what happened.
*The images in this article are an illustrative example only and do not intend to exactly match in-game visuals.
Quick checks (do these first)
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Empty your items queue. Items can wait there, especially if you bought a few things at once.
- Coins and Energy are added to your balance automatically. Restart the game to see them update.
- Chests and Packs open on their own, and the contents go straight to the right place (for example, Cards from Packs appear in your Card Sets).
Tap the ➕ to expand the section. ⬇️
If you're still not able to locate your items, follow these steps.
Your receipt is emailed when the purchase completes, unless you've unsubscribed from receipts.
Check your receipt. Pick your payment method to see an example:
Google Play
What does your receipt say?
Paid
"Paid" means the purchase went through. Restart the game and check your items queue again. If your items are still missing, send us a copy of your receipt along with your purchase details. You'll find what to include in the "Still need help? Send us your receipt" dropdown below.
Pending
Your payment is still processing. Your items arrive once it completes. After that, close and reopen the game.
Canceled
The purchase didn't go through and you weren't charged. You can try again, or see Why did my purchase fail? for common causes.
No receipt
Your payment may not have gone through. Check with Apple or Google Play to see what happened, or read Why did my purchase fail?
Still need help? Send us your receipt
🌟 Travel Town Tip: We need the receipt itself to find your purchase quickly. Text messages and bank statements don't have the info we need.
Include these details:
- Date and time of the purchase
- Name of the pack
- Charge
- Transaction ID/GPA (for Android)
Then tap "Send Us a Message" below and we'll take it from there. Hope your items are with you soon! 💫