Quick answer: Apple or Google Play processes your Travel Town purchases, so we can't see why one didn't go through. Double-check your payment information. If you get an error message, contact Apple or Google Play.
Were you charged but haven't yet received your items? That's different from a failed purchase. See Where are my purchased items? for what to do next.
Purchases in Travel Town are handled by your device's app store (Apple or Google Play), which also stores your payment info. 🔒 This means we can't see why your purchase didn't go through.
✅ Check your payment information
Start by double-checking your account details, like your billing information, to make sure everything's up to date. If your card details are incorrect, it could be preventing your purchase from going through.
🚨 Got an error message?
If an error message pops up when your order doesn't go through, it's best to get in touch with your app platform provider directly:
Tap here to see error message examples
- "Your transaction cannot be completed"
- "Unable to complete purchase - low balance"
- "Transaction declined - use another method"
- "Error - insufficient balance"
- "Payment failed"
- "Error - transaction could not be completed - fix payment problem"
- "Cannot complete transaction - send required documents"
- "Error - unable to complete transaction"
FAQ
I fixed my payment info. Do I need to try again?
Yes. Once your payment method is updated with Apple or Google Play, go back to Travel Town and try the purchase again.
My purchase failed but I still see a pending charge.
Contact Apple Support or Google Play Support, since they handle your payment.