Depending on your device, purchases are processed either by Apple or Google Play. They hold all banking information and process payments as well.

As a first step, it is always good to ensure that your account and payment information are up-to-date. If you require assistance with this, you can reach the relevant team by using the links below:

Important Notes

Below are some examples of errors which mean you will need to contact your app platform provider:

“Your transaction cannot be completed”
“Unable to complete purchase - low balance”
“Transaction declined - use another method”
“Error - insufficient balance”
“Payment failed”
“Error - transaction could not be completed - fix payment problem”
“Cannot complete transaction - send required documents”
“Error - unable to complete transaction”